As a world-class service operator, you are focused on reducing downtime when a problem occurs as well as proactively managing the network to prevent issues from happening in the first place.
Proactive maintenance is crucial to improving productivity, increasing operational efficiency and extending the life of your network assets.
Tellabs Solution:
Tellabs Proactive Support Agreement includes all the service entitlements that you would expect from a comprehensive service agreement including remote and on-site technical support as well as hardware maintenance services. The Proactive Support Agreement goes a step further to include proactive product performance checks as well as update and upgrade planning services to keep your network current. As part of this agreement, a designated support resource ensures timely resolution of issues, coordinates service delivery and conducts review meetings to assess the operational and quality aspects of Tellabs' service performance.
Leverage your Tellabs Proactive Support Agreement to:
- Minimize improper procedures and inconsistent revision levels
- Secure expert resource availability and priority response
- Minimize service interruptions by detecting product issues early
- Reduce staff hours dedicated to performing preventative support and maintenance
Features:
- Remote technical support 24/7
- Online technical support
- Access to Web-based case management tools
- Access to Web-based product documentation and product notifications
- Access to knowledgebase tool*
- Access to live chat*
- On-site technical support
- Hardware repair
- Advance replacement
- Designated support manager
- Update and upgrade planning
- Update installation
- System Audit
* When and if available
