Operating a robust telecommunications network requires manufacturer support beyond basic warranty support.
The complexity and critical nature of your advanced network equipment require enhanced maintenance services to improve network reliability and reduce operating costs.
Tellabs Solution:
The Tellabs Standard Support Agreement includes remote and online technical support 24/7/365. Hardware repair for out-of-warranty equipment and critical product advance replacements to help protect the reliability and performance of your network can be added as Optional Features. On-site technical support may be added to the Tellabs Standard Support Agreement as well.
Leverage your Tellabs Standard Support Agreement by purchasing Optional Features to:
- Accelerate resolution of technical issues
- Offset the absence of your local expertise with Tellabs' on-site technical resources
- Minimize time spent planning and managing your maintenance budget
- Enable faster replacement of defective equipment
- Reduce capital expense and minimize spare inventory levels
Features:
Standard Features
- Remote technical support 24/7
- Online technical support
- Access to Web-based case management tools
- Access to Web-based product documentation and product notifications
- Access to knowledgebase tool*
- Access to live chat*
Optional Features
- On-site technical support
- Hardware repair
- Advance replacement
* When and if available
