| Technical Support in Your Region: | |
| Asia Pacific | |
| Singapore: | +65.6215.6411 |
| Europe, Middle East and Africa | |
| Espoo, Finland: | +358.10800.358 |
| Latin America and Caribbean | |
| Argentina: | 0800.666.3180 |
| Chile, Perú, Bolivia, Paraguay and Uruguay: | +1.707.792.3511 |
| Brazil: | +55.11.3572.6200 or 0800.707.8522 local |
| Mexico: | +52.55.5366.4948 or +52.55.5565.1073 |
| All Others: | +52.55.5366.4948 |
| North America | |
| Richardson, TX, U.S.A.: (Access Products) | +1.800.690.2324 or +1.707.792.3500 |
| Naperville, IL, U.S.A.: (All Other Products) | +1.800.443.5555 or +1.630.798.7070 |
Comprehensive Support Agreements
Technical support is accessible through Tellabs Technical Assistance Centers when you need it most – 24/7/365. Tellabs technical support is offered via a Tellabs Support Agreement and in accordance with local and regional policies. Tellabs Support Agreements are available worldwide for all Tellabs products and contain a comprehensive set of features that to align to your operational requirements.
Expert technical support engineers
Our method of delivering technical support is founded on our significant technical expertise and a strong belief that effective partners should have expert knowledge of both the technical and business aspects of your network. Tellabs Technical Assistance Centers are staffed with qualified technical support engineers who are available to:
- Address your complex technical questions.
- Minimize total outage duration.
- Accelerate resolution of problems.
- Prevent potential technical issues from occurring.
- Arrange for the dispatch of Tellabs field service engineers to your facility for on-site technical support, if required.
State-of-the-art Technical Assistance Center
Tellabs Technical Assistance Centers utilize state-of-the-art, universal case tracking and knowledgebase systems to provide responsive, around-the-clock tracking of your issues. Customers with Tellabs Support Agreements can also submit cases online at any time for answers to technical or operational questions, or to manage and monitor case resolution. Access to product technical documentation and answers to frequently asked technical support questions are also available on the Tellabs portal.
Regardless of where you are in the world, when you make the decision to do business with Tellabs, be assured that initial and ongoing technical support will be delivered professionally, effectively and with a focus on your ultimate satisfaction. For more information on Tellabs' service offerings, please contact your local Tellabs sales office or use our online services inquiry form.
